Sales, cancellation and refund policy
Last updated: 30 June 2026
This policy describes the sales, cancellation and refund conditions for the services provided by Sonamu (Sonamu Tour SL).
1. Purchase process
The customer submits a request through the website. Sonamu confirms availability and a fixed price before charging. Payment is made once the booking is confirmed.
2. Train tickets (KORAIL/KTX)
Once issued, changes and cancellations of train tickets are subject to KORAIL conditions. Sonamu manages the request on behalf of the customer. If no seat is available, 100% of the amount paid is refunded.
3. Right of withdrawal
In accordance with article 103.l of the Spanish consumer protection law (TRLGDCU), transport and travel services with a specific date or period of performance are excluded from the 14-day right of withdrawal.
4. How to cancel or change
To request a cancellation or change, the customer can write via WhatsApp or to info@sonamu.es, quoting their request number.
5. Refunds
To be eligible for a refund, the cancellation must be requested at least 72 hours before the travel date. After that period no refunds are issued. Applicable refunds are made using the same payment method used for the purchase, deducting, where applicable, KORAIL cancellation charges.